What our Customers say...


Dominick and his team were very respectful of my belongings, they had great customer service, they were always on time and communicated well when they would be arriving, they were extremely thorough with their cleaning and sanitizing of the basement that was affected by waste water. I will be recommending them to my friends & family if anyone is need of restoration or for any of their other services. Thank you for a job well done!

They did excellent work on pretty severely water damaged bathroom, hallway, bedroom and basement.

Awesome crew! They were so nice and polite. The work was great, they dealt with my insurance company and made the process seamless. Would use them again in a heartbeat!

Great customer service experience provided by Brenda, she was quick and responsive. Rob provided a thorough covid-19 cleaning of our facilities. He was on-time, professional, and very knowledgeable about the service he was providing.

Anthony and Jose did an awesome job disinfecting the store I work at, in and out efficiently but thorough with what they had to get done. Safe, easy and friendly.

I had a major flood at my house which was caused by a sewer backup. It was an unpleasant experience but SERVPRO saved the day. They were there immediately to start the cleanup which was conducted in a thorough manner. I also engaged SERVPRO for the complete restoration which included new walls, flooring and new powder room. Although I had very positive experiences with many members of the SERVPRO staff, two people stood out. Jake F oversaw the restoration process and did so in an organized, efficient and personable way. I was extremely impressed with Carlos who seemed to be able to do anything and everything! He put our house back together and we are so grateful for all his hard work, his skills and his attention to detail. Carlos was simply outstanding. SERVPRO (and their customers) are fortunate to have Jake and Carlos. Overall, I had an extremely positive experience with SERVPRO. I recommend them wholeheartedly and without reservation.

I was very pleased with SERVPRO. Jake, Kenny, Rachel, the packing and cleaning crew, dry cleaning and others did a fantastic job in getting my house in order after the fire. Jake always got back to me with any questions that I had and was wonderful in helping to get things done so my family and I could get back to living in my home. I will be using them again in future projects at my home.

They were wonderful and professional. Quick effective cleanup, answered all my questions, and were infinitely helpful. I would recommend them to anyone who needs this!

We have used this service several times after sewage backup into our basement. SERVPRO has always handled our problem promptly and thoroughly.

I’m having my bathroom redone and I have a small area of black mold around my toilet. My contractor told me he is fine to remove the mold but I wanted another opinion. I was nervous to call SERVPRO because I figured they would just do what a lot of companies do and create fear around the mold so they can secure the job. But it was anything but that. From the initial woman I spoke with to the technician Chris that called me, they operated with honesty and integrity. I didn’t need to have serve-pro do the job but I would Definitely recommend anyone with a mold concern to give them a call.

Called SERVPRO to discuss the sewage backup in my house. They were there the same day to evaluate the situation. Came back the following day with a crew and equipment to clean up, disinfect, and dry out my house. They were on time, efficient, did a thorough job and dealt with my insurance company.

Greetings All, We at Straight Gate Church and Pastor Beverly Clayburn would like to THANK Jacob Biasotto and the entire team from SERVPRO of Media. Our church experienced significant water to the point where I thought it was not repairable. Our claims adjuster put us in contact with SERVPRO of Media. Jacob and his team assured me that everything would be OK. They kept me informed of every detail. You Guys are really the BEST. You promised me that you would put our church back "Like it never even happened." You went above that. Again We want to Thank You. It was Awesome doing Business with you. Jacob YOU PROMISED ME YOU WOULD BRING US HOME YOU DID!!

Just had to tell you how great your people were. They were absolutely professional. Especially like to mention Dave, Kim & Susan. I highly recommend your SERVPRO franchise. Feel free to use me as a reference. I have dealt with over a thousand businesses and put you up with the best. 

Thank you. Jon & Marlyn.

I just wanted to follow up and if you can please advise Mike who provided the estimates to me, that the two gentleman came today and they did an excellent job!!

I was truly impressed and very grateful for all the hard work.  They removed everything, cleaned the foundation, and were extremely polite.

Everything about our experience with SERVPRO was excellent. I would definitely recommend SERVPRO in the future. All the best!

We had a water damage. The crews were so nice and efficient. Fabulous service all around. I would highly recommend.

Professional and courteous from start to finish. Quick response time and the staff onsite were informative and knowledgeable. Great job all around!

Professional and very pleased.

Thank you for the great work!

Extremely timely, professional, and cost-effective -- a real pleasure to work with at a stressful time.

They promptly responded to my flooded basement, not only doing a great job with the cleanup, but saving us lots of money by preventing further damage and mold growth.

Imagine this; you just came back home from a fun outing with your family to find your kitchen roof leaking. The first thing that pops in your head is “how are you going to fix this“. Our plumber took a look and told us there is a lot of moisture and we would need to get it taken care of. He recommended SERVPRO and I’m glad he did. They were helpful from start to finish. We were fortunate enough to not have mold. It took a few days but they were able to dry up the ceiling. Now our kitchen is good to go. Thanks SERVPRO.

During a recent storm my parent's house took on water. What a relief it was to know that SERVPRO was there to make sure everything was safe again for my aging parents. Thanks SERVPRO!

Nothing but good things to say about SERVPRO Media. They are responsive, friendly, and work directly with the insurance company making the claim process simple. Melissa, Yvette, Mike and the whole team are great at what they do and honest, good people.

I have worked with this company a few times now and they are great. The people on the job are knowledgeable, good workers and keep a clean work environment, while the office staff is friendly and extremely thoughtful to the needs of their clients. The whole process from start to finish is impressive.

We love SERVPRO! Our hot water heater went and we called them at 5am. By 6:30am they were there pumping out our basement and protecting our precious family photos and videos. They had machines to dry it out and we didn’t have that stinky moldy basement smell we worried we would end up with. Thank God they acted so quickly. Then they worked with my insurance company to get me what I needed to put my basement back together. My basement is better than it was before the flood!!!! Thank you so much to your team!

Was very satisfied with service, on time coverage, and responses to calls.

Very impressed. Kind and understanding in our time of need.

They promptly responded to my flooded basement not only doing a great job with the cleanup, but saving us lots of money by preventing further damage and mold growth. We would highly recommend them!

Wonderful job.  Very professional workers. I felt safe with them in my home.  Would highly recommend.  I love my new "rec room"!

I would like to thank SERVPRO and all the people that were here cleaning our cafe. I know this was not an easy job, since the previous owners did not do well in the cleaning department.  However, from your help, Danielle, Antwon and all the other members of your team, transformed this cafe into a wonderful usable space.  

There is no way we would have been able to accomplish this without your help.  

Feel Free to pass this along to whomever needs to know.  I will certainly not hesitate to recommend or use SERVPRO again in the future if needs arise.

Again, thanks for all of your help!


I wanted to share with you how pleased - actually, delighted - I was with the job your cleanup crew did on our basement during the last two weeks.

From the moment they arrived, Erica and Andre were as caring and considerate as they were thoroughly professional.  Each day they worked here, they arrived promptly and worked very, very hard.  Our basement contained 40 years worth of accumulated junk (ans a few treasures).  They went through all of it with me, bagged and carried away what I wanted to dispose of, and carefully cleaned the rest.  They wrapped in plastic everything I decided to keep, laid down plastic on the dirt floor of our (until now, hardly used) adjacent coal cellar, and moved and wrapped stuff there, so that now we have a neatly organized, protected storage locker...and a clean empty basement.  And, of course, they cleaned and freshened all the shelves as well as the walls and floor, using a substance that smells delicious (!), so there is no evidence of smoke that had filled our basement during the fire that burned through part of our front porch.  It's not "Like it never even happened." - it's BETTER than it ever was!

Throughout the entire process, Erica and Andre (and also Cree, Nick and Anthony, for one day each) remained friendly and positive... and made what could have been a tearful and traumatic experience for me not only bearable, but actually enjoyable.  They are excellent representatives of SERVPRO, and they confirmed that I chose wisely when I asked my insurance representative to contact SERVPRO of Media for the mitigation work.  I am immensely grateful.

They deserve the highest praise.  (Please share my letter with them...and, if you can, give them a bonus.  They've earned it.)